Warranty Claims, Returns and Refunds:
We will happily accept exchange or return of any products that are defective due to manufacturing or workmanship if returned within 90 days from the date of purchase. Exchange or Returns do not cover buyer remorse. Please contact us first at firstname.lastname@example.org to see if we can help you resolve the problem.
Return postage fee’s are at customers expense. In order to receive warranty claim, product will need to be returned within 3 month of purchase date. Item needs to be returned as it was purchased including box. Items will need to be inspected for repair or replacement by Vape Vendor New Zealand.
If troubleshooting has been done on a device that is suspected of being faulty please contact us at email@example.com.
If the returned goods are deemed not faulty, the customer will have to pay for the return postage fees to get the product back. We absolutely DO NOT accept returns of e-liquid, atomizers or other consumable or disposable products eg replaceable batteries for any reason.
If in the circumstance Vape Vendor New Zealand sends out the wrong product, the correct product will be sent out once the wrong product has been returned. If the wrong product is returned and not in the state as in which it left eg. used. The customer will be notified and will have to pay additional costs and postage for it.
Delivery & Terms Of Delivery:
Purchases will be delivered as quickly as possible, the terms of delivery described on the website are indicative and do not count as final.
If a product is ordered by the purchaser and is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by email.
If the customer decides after the order is placed, to alter it in any way. Vape Vendor New Zealand have the right to charge a re-stocking fee.
If address is needed to be changed after order is placed. An NZ$10.00 fee will be incurred at the customers’ expense.
If there is an issue with items missing and/or damaged with an order, we will need to be contacted within 5 days of tracking confirmation of collection.
While we endevour to have accurate release dates of products, these are subject to change due to the manufacturer.
Items ordered with pre-orders will be shipped out once all items are available. If customers would like non pre-ordered items with-in the order shipped out beforehand payment of postage will be required.
Pricing may change due to end of special pre-order offers or via a change in pricing structure.